PAYMENT OPTIONS
We accept MasterCard, Visa, American Express and Paypal. At checkout you will be asked to fill out your billing and shipping information- the addresses must be the same. You will receive a confirmation of your order via email within 24 hours. You may also fax your order to 917-591-4788. We do not accept personal checks.

DELIVERY INFORMATION
We ship to all addresses in the United States and Puerto Rico however we will not ship to a P.O. Box. Orders normally ship via UPS. All orders require 3 business days to process before shipping. You will receive an email with shipping and tracking information once your order has been processed. Shipments will be received within 3-10 days of shipping depending on your UPS postal zone. If you require expedited shipping please contact us at customerservice@arcadiahomeinc.com to make arrangements - additional charges will apply.

INTERNATIONAL ORDERS
If you do not live in the United States and would like to place an order please contact customerservice@arcadiahomeinc.com. All duties and taxes will be the responsibility of the customer.

SHIPPING & HANDLING RATES
Shipping rates in the United States and Puerto Rico are calculated based on the price of your total order.

0-$75:	$8 shipping and handling charge
$75.10-$150:	$15 shipping and handling charge
Over $150:	FREE!

CANCELLATIONS
Cancellations must be made via email to customerservice@arcadiahomeinc.com within 24 hours of placing your order. Any order cancelled after processing and packing will have a 20% cancellation fee charged to the customer.

RETURNS
ARCADIA HOME products are hand-made and may have some variation in color, texture, dimension, and finish. If you are not satisfied with your purchase we will accept it for return for a credit card refund, exchange or credit. However a return authorization request MUST be made within 10 days of receiving your order. Any items returned after 10 days are eligible for exchange or credit only. Shipping charges will not be refunded. We do not accept returns on Special Orders. We will not accept any returns after 30 days.

In the unlikely event that we processed your order incorrectly or shipped you a defective item, we will gladly take back that item and credit you the purchase price and original shipping costs. Please contact us within 48-hours of items received to correct any error in shipping.

HOW TO MAKE A RETURN
Customers must email customerservice@arcadiahomeinc.com to receive a return authorization number. Merchandise returned without authorization will not be accepted and will be refused or returned to you at your expense. Please include the return authorization number with the return. You must ship the item back as we shipped to you - in the original packaging. Items returned damaged will not be accepted and exchange or store credit will be denied. You will receive a return confirmation email upon receipt of authorized, non-damaged goods. Shipping of returns is at the expense of the customer.



Home Page for Retail Customers